Responsible Gaming — Playing Safe at bidi baji

bidi baji was built with a single guiding principle: that online gambling should be a safe, entertaining, and responsible activity for every player on our platform. We serve a community of players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond — and we take seriously our duty to provide a platform that supports wellbeing, not just excitement.

Responsible gaming is not a tick-box exercise at bidi baji. It is embedded in how we design our platform, train our support team, and think about every product decision. We follow internationally recognised responsible gaming frameworks and continuously improve our tools based on the latest research into gambling-related harm.

Our commitment includes:

• Providing clear, accessible responsible gaming tools to every registered player at no cost and without barriers.
• Training all customer support staff to identify signs of problem gambling and respond with empathy and practical guidance.
• Never targeting marketing communications at players who have activated any responsible gaming restriction on their account.
• Refusing service to anyone under the age of 18, and actively verifying age at the point of registration and during account reviews.
• Making it easier to set a restriction than to remove one — because we understand that in moments of vulnerability, friction is protective.
• Providing signposting to independent problem gambling support organisations and counselling resources for players who need help beyond what bidi baji can offer.

At the point of registration, all players are required to confirm that they are 18 years of age or older. However, self-declaration alone is not sufficient — bidi baji conducts age verification checks on all accounts before a first withdrawal is approved, and may request age verification at any earlier point if there is any reason to question a player's age.

Documents accepted for age verification include a valid National Identity Card (NID), passport, or driving licence. Documents must be clear, unaltered, and current. If you are asked to verify your age, your account will be restricted from withdrawals until verification is completed.

Consequences of underage gambling. If bidi baji determines at any point that a player is under the age of 18, the account will be closed immediately. Any funds deposited by an underage player will be returned to the payment source used for the deposit, minus any winnings generated during the period of underage access. Winnings generated by an underage player are not payable under any circumstances.

If you know a minor is accessing a gambling platform. If you are aware that a person under the age of 18 is, or may be, accessing bidi baji or any other gambling platform, please contact our support team immediately at [email protected]. We will investigate all such reports promptly and confidentially.

Keeping gambling away from minors at home. If you share a device or household with anyone under the age of 18, we strongly recommend:

• Never saving your bidi baji login credentials in a shared browser.
• Logging out of your bidi baji account after every session.
• Using device-level parental control software to restrict access to gambling websites on shared devices.
• Storing any bidi baji-related payment details (bKash, Nagad, Rocket account numbers) securely and out of reach of minors.

Deposit limits are one of the most effective tools available to players who want to keep their gambling spending within a pre-set budget. bidi baji allows you to set a maximum deposit amount on a daily, weekly, or monthly basis — giving you a firm financial boundary that the platform will automatically enforce.

How to set a deposit limit. Log in to your bidi baji account, navigate to the Responsible Gaming section of your account settings, select "Deposit Limits", and choose your preferred limit period and amount in BDT (৳). Your limit takes effect immediately upon saving.

Lowering your limit. If you decide to lower your existing deposit limit, the change takes effect immediately. For example, if you currently have a weekly limit of ৳5,000 and reduce it to ৳2,000, the new lower limit is enforced straight away.

Increasing your limit. If you request an increase to your deposit limit, a mandatory 24-hour cooling-off period applies before the increase takes effect. This delay is intentional — it gives you time to reconsider whether the increase genuinely aligns with your budget and intentions. You may cancel the increase request at any point during the cooling-off period.

Removing your limit entirely. If you wish to remove a deposit limit you have set, the same 24-hour cooling-off period applies. We encourage players to think carefully before removing a limit they have previously found helpful.

A time-out is a short-term voluntary suspension of your bidi baji account. It is designed for players who feel they need a structured break from gambling — whether to clear their head after a losing run, to focus on other priorities for a while, or simply to re-establish a healthier relationship with gaming.

Available time-out durations. bidi baji offers the following time-out periods:

• 24 hours — a one-day pause, effective immediately upon activation.
• 48 hours — a two-day pause, useful for a weekend break from play.
• 7 days — a full-week suspension, giving you time to reset and reflect.
• 30 days — a one-month break, suitable for players who feel their play has become more intense than intended.

What happens during a time-out. Once a time-out is activated, your account is immediately suspended. You will not be able to log in, place bets, deposit funds, or access any real-money games until the time-out period expires. Any pending bets placed before the time-out activated will be settled normally according to their outcome.

Marketing during a time-out. All marketing communications — including promotional emails, SMS notifications, and bonus offers — are automatically paused for the duration of your time-out. You will not receive any gambling-related promotional material from bidi baji while your account is suspended.

Reactivating your account. At the end of your chosen time-out period, your account will be automatically reactivated. No action is required on your part unless you wish to extend the time-out, in which case you should contact our support team before the current period expires.

Self-exclusion is bidi baji's strongest responsible gaming tool, designed for players who feel that gambling has become a significant problem in their life and who need a firm, long-term break from the platform. Unlike a time-out, self-exclusion is not intended as a short pause — it is a serious commitment to stepping away from gambling for an extended period.

Available self-exclusion periods. Players may self-exclude for the following durations:

• 3 months — a quarterly exclusion, suitable for players who have identified a concerning pattern of play and want a structured recovery period.
• 6 months — a half-year exclusion, recommended for players who feel their gambling is having a noticeable negative impact on their finances, relationships, or mental health.
• 1 year — a full-year exclusion, for players who need substantial time away to address gambling-related harm with professional support.
• Permanent exclusion — an indefinite exclusion that cannot be reversed at any future point. This option is available for players who decide they do not wish to gamble online again.

How to activate self-exclusion. You may request self-exclusion through the following steps:

• 1
  Contact our support team Reach out via live chat or email at [email protected] and clearly state that you wish to self-exclude. Include your preferred exclusion duration in the message.
• 2
  Identity confirmation Our team will ask you to confirm your account identity to ensure the exclusion is applied to the correct account. This is a security step to protect you.
• 3
  Immediate account suspension Once confirmed, your account will be suspended immediately. You will receive an email confirmation of the exclusion start date and end date (or confirmation of permanent status).
• 4
  Marketing suppression All marketing communications will be permanently suppressed for the duration of your exclusion. For permanent exclusions, you will never receive marketing from bidi baji again.
• 5
  Funds withdrawal (if applicable) Any remaining balance in your account at the time of self-exclusion will be made available for withdrawal. Our support team will guide you through the withdrawal process before the account is fully closed.

Problem gambling can develop gradually and is not always easy to recognise — especially from the inside. The warning signs listed below are commonly associated with gambling that has moved beyond healthy entertainment and begun to cause harm. If several of these signs feel familiar, it may be time to take a break, use one of bidi baji's responsible gaming tools, or seek professional support.

If you recognise yourself in several of the above descriptions, please do not feel ashamed or alone. Problem gambling is a recognised condition that affects people of all backgrounds, and effective help is available. Reaching out — whether to bidi baji's support team or to an independent counselling service — is a sign of strength, not weakness.

bidi baji's support team is available 24 hours a day, 7 days a week, and is trained to assist players who are experiencing gambling-related difficulties. However, we also recognise that some players may benefit from speaking with an independent professional counsellor who specialises in gambling harm. Below are the key support channels available to bidi baji players.

Even players who enjoy gambling purely as entertainment can benefit from a few simple habits that keep the experience positive, controlled, and within healthy boundaries. The following tips are recommended for all bidi baji players — whether you are placing your first bet or have been playing for years.

• Treat gambling as entertainment, not income. The house edge means that over the long run, gambling costs money. Think of your deposits the same way you would a cinema ticket or a restaurant meal — money spent for an enjoyable experience, not an investment you expect to profit from.
• Set a budget before you play and stick to it. Decide in advance how much you are comfortable spending in a session — and stop when you reach that figure, whether you are up or down. Using bidi baji's deposit limit tool is the most reliable way to enforce this.
• Set a time limit. It is easy to lose track of time during a session. Set an alarm or use bidi baji's session reminder tools to prompt you when you have been playing for a pre-set period. Taking regular breaks — at least 15 minutes every hour — helps you stay clearheaded.
• Never gamble when emotional, tired, or under the influence. Decisions made when you are stressed, sad, drunk, or exhausted are rarely good ones. Gambling requires clear judgment; playing in an impaired state almost always leads to larger losses and more regret.
• Never chase losses. If you have had a losing session, the statistically correct response is to stop — not to deposit more in an attempt to win it back. Chasing losses is the single most common driver of escalating gambling harm. Accept the loss, close the browser, and come back another day.
• Keep gambling separate from your financial obligations. Your rent, utility bills, food budget, and family expenses should never be at risk because of gambling. If you find yourself even briefly considering using essential funds for a bet, activate a time-out immediately and contact our support team.
• Balance gambling with other activities. A healthy lifestyle includes a wide range of activities — sport, socialising, hobbies, family time. If gambling is increasingly the main or only leisure activity you pursue, that is a signal worth paying attention to.
• Be honest with yourself. The most important tool in responsible gambling is self-awareness. Check in with yourself regularly: Am I still enjoying this? Is this within my budget? Am I playing because I want to, or because I feel I have to? Honest answers to these questions are your best guide.

Responsible gaming is an ongoing practice, not a one-time decision. bidi baji is proud to support every player on our platform in building habits that keep gambling enjoyable for the long term. We are always here if you need guidance, tools, or simply someone to talk to.